The majority of orders ship within 3 business days. All products are shipped within 7 business days from the time
an order is placed on our web site. Estimated ship time appears below each product description. When a single
order contains multiple items, the item with the longest estimated ship time will impact time of shipment. Multiple
items in a single order may ship in separate boxes.
Note that ship time estimates do not include transit times. Your order transit time is determined by the shipping method (FedEX Ground, FedEX 2day, FedEX Express Saver, etc) and by the distance between your address and our
order fulfillment centers.
Most orders ship from our main fulfillment center:
True Site Corporation
2146 Roswell Road
Suite 108
Marietta, GA. 30062
There are some situations where we will ship your order, in full or in part, from a secondary fulfillment center. Your entire
order will most often ship from our main center; however, should a portion of your order be shipped separately, you
will be notified with multiple tracking numbers and information.
Shipping Department
We have gone to a great extent to ensure that every order is processed with accuracy and efficiency.
Our web site is fully integrated with our shipping department, providing every customer with:
- Low Shipping Cost
Unlike vendors that charge exorbitant shipping rates, all of our customers pay low accurate shipping rates on their
order.
- Status Updates
From the time an order is placed, to the time an order ships, our customers receive e-mail status notifications
every step of the way.
- Tracking Information
Our customers are sent tracking numbers and information for all orders.
- Quality Control
Prior to shipment, all orders undergo inspection to ensure merchandise matches order and are not defective.
- Knowledgeable Shipping Department
Our experienced team knows our product line and understands the importance of safely presenting these products to our
customers. Special care is taken to use proper packing materials and procedure.
Damaged Package
If your order arrives damaged or otherwise needs to be returned, please do not mail the package back to us without obtaining
an RA# first. For information on our return policy and how to obtain an RA#, please visit Our
Policy page.
Fraud Policy:
Our company does not tolerate credit card fraud, and we put an emphasis on keeping our customers safe. This includes using the
highest level of SSL Encryption when accepting orders on our web site.
We do not store any sensitive customer information (including credit card data), and all orders are manually reviewed by our
in-house fraud analyst.
Credit card fraud is a growing problem faced by online stores, and it is the stores responsibility to ensure that only valid
orders are shipped, or risk taking a loss on the sale.
To ensure fast processing of your order, please have your order shipped to the same address that is on file with your credit
card company. In some cases, orders shipping to addresses which are different from the credit card billing address may be held
until the credit card holder is contacted by phone to confirm the order.
If you have any questions about our shipping, please Contact Us.
|
