Our response to coronavirus
It makes us sad to do so but trueswords.com has made the decision to close our online store temporarily for the safety of our employees and their families. We believe in doing our part to keep our community safe!
We ask for your understanding and patience during this time regarding orders you may have placed that have not yet been fulfilled and we sincerely apologize for any inconvenience this may cause you. Rest assured, though, that our customer care team will be sending out update emails in the next few days regarding your order status and will stay on top of it for you. If you have any questions, please don’t hesitate to contact our order specialists, who can be reached at [email protected].
As we continue to reassess the situation during this time of great unknown, we’ll inform you of updates as soon as possible. As our warehouse is closed, we are currently not shipping but the good news is that you may continue to place orders to reserve the inventory. We will ship your order and charge it once we return to full operations. To be notified when trueswords.com is fully re-opened for business, you can sign up to receive our emails and we’ll be sure to let you know.
Our thoughts remain with you and your families during this unprecedented time and we thank you for the loyalty that you’ve always shown us. Stay well, and we look forward to opening our site again soon.
Frequently Asked Questions
Shipping & Deliveries
- Will my shipment be delayed?
We are working hard to deliver items in a timely manner. Due to COVID-19 and the increased safety measures we are taking, orders may be temporarily delayed beyond our standard shipping times.
Shopping, Payment & Returns
- Can I still buy online?
Yes! The TrueSwords app and TrueSwords.com are open 24/7 for all your Knives, swords, and other weaponry needs
- Will you extend the return policy?
Yes! We are extending our return policy by 30 days until further notice.
We are continuing to offer customer service during our normal office hours. Our team will be working remotely and can be reached Monday-Friday from 8:00am - 10:00pm and Saturday from 9:00am - 7:00pm EST via email [email protected] and phone 1-800-735-3326.